Illinois Department of Veteran Affairs
Transforming the Future of Veteran Services.
Service Design · Qualitative Research · Analysis · Synthesis · Strategic Recommendations
University of Chicago Medical Center
Designing Care Beyond the Hospital.
Service Design · User Research · Prototyping · Communication Design · Usability Studies
United Airlines
Pioneering Digital Twin Technology for Airline Operations - Turning Operational Waste into $400K in Annual Savings.
Service Design · Innovation Research · Field Studies · Synthesis · Concept Development
Tsunagari - Discursive Tool
Mapping the Invisible Connections of a Global Crisis
Secondary research · Futuring · Speculative design · Systems thinking
Rebuilding Exchange
Redesigning Learning Through Hands-On Making.
Participatory Design · Service Design · User Research · Prototype Development · Workshop Facilitation
Fjord — SkyeView ★ Fjord Master Challenge Winner 2021
Reimagining the Future of Recruiting - winner of the 2021 Fjord Master Challenge.
Service Design · Research · Synthesis · Ideation · Concept Development
Citi Health Tech
Building Healthy Habits in Kids.
Service Design · Secondary Research · Behavioral Design · Strategy · Concept Development
D'Neyvah
Building a design-led e-commerce venture from concept to 250 products in three months.
Entrepreneurship · Product design · Brand strategy